Process Deadlines, Exceptions and SLAs

Managing process deadlines and SLAs (Service Level Agreements) effectively is crucial for maintaining operational efficiency and meeting business requirements in Joget. This section covers essential aspects of deadline and SLA management, including setting deadlines, handling exceptions, and implementing SLAs based on business hours and holidays. Leveraging these features ensures that your processes adhere to agreed timelines and performance standards.

Learn how to manage deadlines and SLAs with the following resources:

• Deadlines and Escalations
• Defining SLA Indicators
• Enabling Data Collection for SLA Implementation
• How to Check When Deadlines Not Executing
• SLA - Service Level Agreement
• Trigger Deadline based on Specific Date Value

Explore the Deadline Plugin, including the Office Working Hour Deadline feature, to recalculate deadlines and SLAs according to actual business hours, business days, and holidays. This will help you optimize process management and compliance in Joget applications.

Related Elements:

• Design a Process
• SLA Report Menu
• Office Working Hour Deadline